Services

Here’s a sample of Mac-specific and cross-platform services, things you’ve been meaning to do, and then some:

Help Desk Services

• On-site software installation and upgrades
• Overall troubleshooting, conflict tracking and resolution
• Install peripherals, memory and wireless network cards

System Improvements

• Mac OS System software updating
• Doug knows the pitfalls, unexpected incompatibilities and gotchas of so-called Easy Installs
• System speed enhancement—guaranteed
• Smooth transitions to Mac OS X and Apple’s Darwin unix

Large and Small Networks

• Mac-to-PC or Mac-to-unix file sharing and network solutions
• High-speed Internet configuration, including cable, DSL, and wireless
• Network and server installation and maintenance
• Remote network administration over the Internet, using Timbuktu, means that Doug can handle many network administration tasks without a service call
• SCSI, USB, FireWire, SAN and other networked peripheral connections

Security

• Comprehensive anti-loss strategies, from virus protection to firewalls

File Recovery

• Damaged file and corrupted volume recovery for :
• Internal and external hard drives
• Iomega Zip and Jaz drives
• Those ancient SyQuest cartridges and protected installation disks

Backup Strategies

• Backup plans and automatic Retrospect backup script programming.

Product Recommendations

• If you’re contemplating a software or hardware purchase, let Doug do the research for you to find the most reliable products at the lowest price from the most reputable vendor
• No reseller bias favoring one product or line
• Service recommendations for high-speed Internet service, dialup service, Internet hosting, Web site design, etc.

New Computer Setup

• Off-site configuration: Professional configuration and testing at Doug’s office, with later delivery and installation at your location, minimizing downtime
• On-site configuration and installation is also available
• Office moves. Doug get under your desk so you don’t have to!